So I keep having this thing happen when I go to the gas station. I tell them my member number and they look at me and say something dumb every time. It’ll be either “Last name?”, or “Last Name xxxxx?”, or “Last name starts with T?”. This is the worst thing they do in customer service. They are so full of smiles and constantly holding the door open for me and doing all these things, but then they just don’t know how to address me.
Man, when I was in Texas the hostess at the hotel restaurant used to ask me my last name just so that the waitress could call me Mr. Why is it so hard or uncomfortable for people here. The person behind the counter knows my name but refuses to address me in the commonly accepted way. I don’t know if these people are just uncivilized or what.
Tim, if you get the chance please talk to these people – they are located right next door to you so maybe you know them to talk to them. What a crazy bunch.